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Stephen Solano 800 New Stine Rd # 58 Bakersfield, California 93309 United States E-mail Address : s.m.solano@lycos.com OBJECTIVE Strengthening my leadership skills while offering my experience and knowledge in Information Technology support. TARGET JOB Information Technology Support Technician EXPERIENCE Software Support Specialist - United Parcel Service Providing technical assistance, localizing and solving hardware and software issues. Field and responding to client inquiries, demonstrating technical support capabilities with emphasis on Windows NT and 2000 and UPS websites and software. Data Management. Call Center Support Technician - Client Logic Las Vegas NV Probe and respond to incoming calls, inquiries and technical related issues for a call center service a leading Internet service provider. Set up new accounts, data management, and solve issues related to but not limited to software installs, email support, computer communications and networking. EDUCATION Hancock College US-CA-Santa Maria Computer Science Clark Business College US-CA-Santa Maria Certificate in Business and Accounting SKILLS Windows 98, NT, 2000 5 years Software migration and installation 4 years Data Entry 4 years Email support 2 years ISP support 1 year I am a greatly organized person and show attention to detail, effectively communicating with all levels of staff. |